Troubleshooting

Common issues and their solutions. If you don't find your answer here, contact support or ask in Discord.

Authentication Issues

"Invalid login credentials"

Cause: Email or password is incorrect.

Solutions:

1. Check for typos in your email
2. Use "Forgot Password" to reset
3. Clear browser cookies and try again
4. Try a different browser

"Session expired"

Cause: Your login session has timed out.

Solutions:

1. Log in again
2. Enable "Remember me" for longer sessions
3. Check if you're using incognito/private mode

Not receiving verification email

Solutions:

1. Check spam/junk folder
2. Add noreply@acodeplanet.tech to contacts
3. Wait 5 minutes and request again
4. Try a different email address

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Payment Issues

Payment fails at checkout

Common causes:

• Insufficient funds
• Card blocked for online transactions
• Bank declined the transaction

Solutions:

1. Try a different payment method
2. Enable international transactions on your card
3. Use UPI instead of card
4. Contact your bank

Subscription not activating after payment

Cause: Webhook delivery may have failed.

Solutions:

1. Wait 5 minutes for processing
2. Refresh the page
3. Log out and log back in
4. Contact support with:
   • Order ID (starts with order_)
   • Payment ID (starts with pay_)
   • Screenshot of payment confirmation

Charged but showing as Free tier

Solutions:

1. Clear browser cache
2. Log out and log back in
3. Check email for payment confirmation
4. Contact support with payment details

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Code Editor Issues

Code not running

Common causes:

• Syntax error in code
• Infinite loop
• Memory limit exceeded

Solutions:

1. Check console for error messages
2. Add print statements to debug
3. Check for infinite loops
4. Reduce memory usage

"Time Limit Exceeded"

Cause: Your solution is too slow.

Solutions:

1. Optimize your algorithm (reduce time complexity)
2. Avoid nested loops where possible
3. Use appropriate data structures (hash maps, sets)
4. Check if there's a more efficient approach

"Runtime Error"

Common causes:

• Array index out of bounds
• Null pointer exception
• Division by zero
• Stack overflow (recursion)

Solutions:

1. Check array bounds before accessing
2. Handle edge cases (empty arrays, null values)
3. Add base case for recursion

"Wrong Answer"

Solutions:

1. Re-read the problem statement
2. Check edge cases:
   • Empty input
   • Single element
   • Negative numbers
   • Large numbers
3. Test with custom inputs
4. Check output format (spacing, newlines)

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Dashboard Issues

Dashboard not loading

Solutions:

1. Clear browser cache
2. Disable browser extensions
3. Try incognito mode
4. Check your internet connection
5. Try a different browser

Stats not updating

Cause: Caching or sync delay.

Solutions:

1. Refresh the page
2. Wait a few minutes
3. Log out and log back in

Keyboard shortcuts not working

Cause: Focus may be in an input field.

Solutions:

1. Click outside any input fields
2. Press Escape first
3. Check if shortcuts are enabled in settings

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Mobile Issues

Touch gestures not working

Solutions:

1. Update your browser
2. Clear app cache
3. Try landscape mode for the code editor

Layout broken on mobile

Solutions:

1. Use the latest version of Chrome/Safari
2. Clear browser cache
3. Report the issue with device details

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API Issues

"401 Unauthorized"

Cause: Invalid or expired token/API key.

Solutions:

1. Check token is correctly included in header
2. Regenerate your API key
3. Ensure token hasn't expired

"429 Too Many Requests"

Cause: Rate limit exceeded.

Solutions:

1. Wait for the reset time (check X-RateLimit-Reset header)
2. Reduce request frequency
3. Upgrade your plan for higher limits

"500 Internal Server Error"

Cause: Server-side issue.

Solutions:

1. Try again in a few minutes
2. Check status page
3. Report if persistent

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Performance Issues

Page loading slowly

Solutions:

1. Check your internet speed
2. Disable browser extensions
3. Clear browser cache
4. Try a different network

Code execution is slow

Note: Execution time depends on:

• Problem complexity
• Your solution efficiency
• Current server load

Typical execution times:

• Simple problems: < 100ms
• Medium problems: < 500ms
• Hard problems: < 2s

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Account Issues

Can't delete account

Solutions:

1. Cancel any active subscriptions first
2. Go to Settings → Account → Delete Account
3. Confirm via email
4. Contact support if blocked

Lost progress after login

Cause: May have multiple accounts.

Solutions:

1. Check you're using the correct email
2. Check for accounts with social login
3. Contact support with account details

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Still Need Help?

If your issue isn't listed here:

1. Search the docs: Use Ctrl+K to search
2. Check Discord: Many issues are discussed there
3. Contact Support: support@acodeplanet.tech

When contacting support, include:

• Your account email
• Browser and OS version
• Screenshots of the issue
• Steps to reproduce
• Any error messages