Contact Support

Need help? Here's how to reach us and what information to include for faster resolution.

Support Channels

📧 Email Support

support@acodeplanet.tech

Best for:

• Account issues
• Billing questions
• Privacy requests
• Bug reports

Response time: Within 24 hours (business days)

💬 Discord Community

discord.gg/codeplanet

Best for:

• Quick questions
• Technical discussions
• Feature suggestions
• Community help

Response time: Usually within hours

📚 Documentation

You're already here! Use Ctrl+K to search for answers.

🐛 GitHub Issues

github.com/CodePlanetCo/CodePlanet/issues

Best for:

• Bug reports with reproducible steps
• Feature requests
• Documentation improvements

Before Contacting Support

Please check:

1. FAQ — Common questions answered
2. Troubleshooting — Solutions to known issues
3. Search the docs — Press Ctrl+K to search

Information to Include

For faster resolution, include:

For Account Issues

• Your registered email address
• Description of the problem
• Any error messages
• Screenshots if applicable

For Payment Issues

• Order ID (starts with order_)
• Payment ID (starts with pay_)
• Amount and date
• Screenshot of payment confirmation

For Technical Issues

• Browser and version (e.g., Chrome 120)
• Operating system (e.g., Windows 11, macOS 14)
• Steps to reproduce
• Console errors (F12 → Console tab)
• Screenshots or screen recording

For Bug Reports

**Description:**
What happened vs what you expected

**Steps to Reproduce:**
1. Go to...
2. Click on...
3. Observe...

**Environment:**
- Browser: Chrome 120
- OS: Windows 11
- Plan: Pro

**Additional Context:**
- Error messages
- Screenshots
- Console logs

Response Times

Times are for business days. Priority support available for Pro users.

Priority Support

Pro plan users get:

• Faster response times (< 12 hours)
• Direct access to engineering team
• Screen sharing sessions for complex issues

Data Requests

Export Your Data

Go to Settings → Privacy → Export Data

Delete Your Account

Go to Settings → Account → Delete Account

GDPR Requests

Email privacy@acodeplanet.tech with:

• Your account email
• Type of request (access, correction, deletion)
• Any relevant details

Security Issues

For security vulnerabilities, please email security@acodeplanet.tech

• Do not disclose publicly
• We respond within 48 hours
• Responsible disclosure may be eligible for bounty

Office Hours

Live Q&A sessions are held weekly on Discord:

• When: Fridays at 3 PM IST
• Where: #office-hours voice channel
• Topics: Product updates, Q&A, feature previews

Status Page

Check system status at status.acodeplanet.tech

Subscribe for:

• Incident notifications
• Maintenance schedules
• Performance updates

Feedback

We love feedback! Share your thoughts:

• Feature requests: Discord #suggestions or GitHub Issues
• Bug reports: GitHub Issues or email
• General feedback: Discord #feedback or email

We're here to help. Don't hesitate to reach out!